This article was Updated as of July 2025; Google Play Gift Card is now Working and Available on GiftCardsToNaira Platform.
Learn How to fix ‘We need more info to Redeem‘ Error of Google Play Gift Card.
It’s annoying when your Google play gift card shows this error message (We need more info to redeem) whenever you want to redeem it.
This happens mostly with the American (USA) Google Play Gift Cards.
You don’t need to worry again as this page is your final bus top.
Be rest assured; We have the best solution you need right on this page.
Fix Gift Card Error “We Need More Info to Redeem Your Gift Card; Send us Details.”
Before you learn How to fix ‘We need more info to Redeem’ Error of Google Play Gift Card.
First, try redeeming the gift card on your mobile device (Androids only).
- Open the Google Play app on your Android device .
- At the top right, tap the profile icon.
- Tap Payments & subscriptions, then click Redeem gift code.
- Enter the code.
- Tap Redeem.
Now, if you are still getting the “We need more info to redeem” error, Do this: It’s very simple.
You only need to contact Google by sending your details, which include the full details of your card.
Quickly fill out the form on this page here and wait for it to be reviewed.
Only Google play support can help you to resolve this problem so ‘contact them here‘
If you want a high rate and secured trading on your Google play gift card or any gift card;
Quickly visit our website or download our mobile app on ‘Google Playstore or Apple App Store‘.
We buy all gift cards instantly in exchange for Naira or Cedis.
You can always redeem or sell your gift cards for cash on our platform by creating account, then login and sell your Gift Cards easily.
How To Trade Gift Cards On GiftCardsToNaira App
To trade with GiftcardstoNaira App, quickly download our mobile app here, create account, login and setup your account.
You can also trade or contact us directly on WhatsApp at (+234 705 837 2518).
For quick and fast selling of your gift cards, always trade your gift cards directly from our mobile App.
Here is the step-by-step Guide on How to exchange/sell your gift cards for cash on GiftcardstoNaira mobile app.
- Download the GiftcardstoNaira Mobile App from Google Play Store or Apple Play Store.
- Create an account and “Sign Up,” then “Login.”
- Navigate to “Wallet” and click on “Add new account” to add your bank details.
- Go to “Dashboard” and click on “Sell Gift Card” to Submit your gift card.
- Wait for 2 minutes or less for the card to be Confirmed.
- After Confirmation, check your Wallet for your cash.
- Then, Withdraw to your direct Bank Account instantly.
Google Play Gift Card Now Working (July 2025 Updated)
Google Play USA Card is now Available on our Platform, both on the Website and our Mobile App.
GiftCardsToNaira is now buying USA Google Play Gift Cards at an amazing rate.
You can sell your (American) U.S. Google Play Cards and get instant Cash Payment in Naira or Cedis.
However, make sure to include a clear receipt image when uploading your card for trades on the web/app.
Note: Gift Cards with “WE NEED MORE INFO ERROR” are not accepted on the platform.
You can trade only the Google Play Physical gift cards and Ecodes on our platform.
If you got a USA Google Play Card with a Clear RECEIPT image, quickly trade them on our platform right away and get paid instantly. No audio money – fast transactions and payout.
Google Play Gift Cards Prices In Nigeria Today – July 2, 2025
Below is the list of Google Play cards and their rates/prices in Nigeria as of today July 2, 2025.
You can also check the current rates of other gift cards using our Giftcard Rates Calculator.
| Google Play Gift Cards | Rate in Naira per 100 |
| USA ($10 – 500) | #100,000 Naira |
| USA Ecode ($10 – 500) | #95,000 Naira |
| EUR (€15 – 500) | #85,000 Naira |
| EUR Ecode (€15 – 500) | #80,000 Naira |
| UK (£15 – 500) | #85,000 Naira |
| UK Ecode (£15 – 500) | #80,000 Naira |
| CHF (25 – 500) | #85,000 Naira |
| CHF Ecode (25 – 500) | #80,000 Naira |
| CAD ($25 – 500) | #60,000 Naira |
Conclusion:
This is the best way to Redeem your Card by learning How to fix ‘We need more info to Redeem‘ Error of Google Play Gift Card.
With the above guide, you can fix the Google Play Card “Error” anytime, any day.
Remember to always choose our platform GiftCardsToNaira (GCTN) and Enjoy Instant Payout at the Best Market Rates.
Enjoy!
Also Read:
My card was show up need more info over 135 dollar
Hi Clexss, kindly follow the steps in this guide to fix the error.
My Google Play card is telling me it needs more information
Hi Lajeana, kindly follow the steps in this guide so you can fix the error of the card saying (It needs more info).
My google play card saying need more information redeem my gift card $75 what should I do I need a solution to it now please
Hi Kingsley, kindly follow the steps on this guide to redeem your google play giftcard.
However, you can as well sell the card on our platform here and get instant cash payment.
My Google play card is showing me we need more info how do I solve it
Hi Godsent, kindly follow the steps on this guide to redeem your google play giftcard.
However, you can as well sell the card on our website here (https://giftcardstonaira.com) and get instant cash payment.
Google play app is not available in Nigeria how can I sign in with my Nigeria number
I have $300 Google play card card showing need more information please who can redeem the card for me
Hi Oluwaseun, kindly follow the steps on this guide to redeem your google play giftcard.
However, you can as well redeem or sell the card on our website here (https://giftcardstonaira.com) and get instant cash payment.
Hello pls I have a google play card telling me it’s need more info when I tried to reeedem it pls can I sell the card on your platform ?
Hi Osas! Yes, you can sell the card here on our platform.
Visit our website here (https://giftcardstonaira.com) to create account, login and sell your card. We are always available and ready to buy from you.
I have $150 google play gift card showing need more information pls who can reedem the card for me
Hello Bagh Boii, kindly follow the steps on this guide to redeem your Google Play Gift card by contacting Google.
However, you can as well redeem or sell the card on our website here (https://giftcardstonaira.com) and get instant cash payment.
My card is showing we need more info to redeem
Hello Ayoola, kindly follow the steps on this guide by contacting Google and submitting your card details here (https://support.google.com/googleplay/answer/9281737)
However, you can as well redeem or sell the card on our website (https://giftcardstonaira.com) and get instant cash payment in Naira or Cedis.
I have already fill out the form. I uploaded both the front and the back of the card and receipt yet i have an email saying my gift card is not eligible for appeal
Hi Gracious; Kindly confirm that your details was correct. If so then follow the process and try again.
I’ve filled the form and still waiting . How long does it take for them to fix the erro of “we need more info to redeem your card”
Hi Onyems, the error will be fixed immediately afterwards.
Kindly be patient as they’ll respond to you as soon as possible.
Hello I need help my card shows need more info to redeem code
Hello John,
kindly follow the above steps on this guide by contacting Google and submitting your card details here (https://support.google.com/googleplay/answer/9281737)
However, you can as well redeem or sell the card on our website (https://giftcardstonaira.com) and get instant cash payment in Naira or Cedis.
My card was showing need more info to redeem , I submitted all the required details and they got back to me saying that the gift card is not eligible to appeal .. what’s the cause of this wahala again ?
Hi Onyem, sorry about that.
Recently we received an info that there’s an issue with Google Play cards, they’re experiencing a technical problem. Hence, you can try again later.
Yes! It’s save to say you can avoid Google Play gift cards for now. Thank you.
Mine is showing need more information .. and your site also rejected it
Hi Foster,
Google Play gift cards is experiencing a little technical issue, hence redeeming of Google play cards is on hold.
You can try again later, for now you can trade and sell all other type of gift cards on the platform. Thanks.
What’sup with google play card now , can we redeem?
Hi Dolapo, Google play card is having a little issue for now, redeeming is on hold too.
You can try again later and keep in check with this platform as for when this issue would be resolved.
Hi Admin, Is there any hope of getting our cards back during this technical issue?
Does it mean the cards will eventually work after the technical issue?
Also, can you notify us on your website when this issue is resolved?
Hi Jude, welcome and sorry for the inconveniences you’re experiencing with Google play cards.
Yes, there’s hope of getting your cards back and everything working normal after the issue is resolved.
Also, keep in check with us here on this platform to get update on when this issue is resolved, thank you!
My Google play showing more Information is needed, your platform rejected it also.
Hi, sorry for the inconveniences.
Google Play gift cards is experiencing a little technical issue, hence redeeming of Google play cards is on hold.
You can try again later, for now you can trade and sell all other type of gift cards on the platform. Thanks.
Can I still sell my card to you after it’ write card info
Hello Mike, Yes! you can still sell your card to us.
Visit our website (https://giftcardstonaira.com) and download our app, then create account and sell your gift card.
Please I want to trade $35 Google card that keep saying an information card
Hi Bright, Yes you can trade your Google Play card here on our platform.
Kindly create account on our site (https://app.giftcardstonaira.com/register) and begin trade your cards.
Please I wish someone can help me with that
How long does it take I submitted the card front and back with the code how long does it takes and how will they contact me
Hi Micheal, it doesn’t take too long and you’ll get feedback Soon!
Please sir my google play card told me see need more info what can I do please
Follow the steps on this guide carefully to fix that.
What’s up with google play card it keeps on telling me more info needed what do I do
Hi Stephan, kindly follow the steps in this guide to fix the issue.
i have a $450 google play card showing error i just get them now and ask the client to go back to the store they refuse to change it can you assist me on this please
Hi Mr Bankz, kindly follow the process in this guide to submit your card and fix the error.
However, you can also trade the gift card on our platform here and get paid instantly.
I trade my google play card 100$ with you and it was rejected ??
Hi Tundey, sorry about this! Google play cards are having some issues yet to be fixed.
Hence, Trading of Google Play Gift cards is currently on Hold, you can try again later!
Can I withdraw my money if i redeem my google play card on google play store??
Yes, you can withdraw once the card error issue is fixed and resolved.
Can redeem google play need more info or still having issue?
Hi Zainny, the Google Play card issue is yet to be resolved.
You can’t redeem for now, try again later.
Do you now redeem “need more info” google play card?
My google play requires for more information
Hi Akin, sorry about that.
Currently, Google play cards are yet to resolve this issue. Kindly try again later!
My goggle card is showing need more information
Hi Ogodo, sorry about that.
Currently, Google play cards are yet to resolve this issue. Kindly try again later!
Is it certain that google will sovle this card information issue
Hi Mikolo, Yes we are hopeful this would be resolved soon.
I had followed all steps I submitted the form but I m not getting any help from. Google play please help
Hello Sharan, sorry about the issues with Google Play card.
We understand that you’re not getting any help, this issue is yet to be resolved by Google. Kindly try again later.
Please when will they resolve google play card issues
Because I have card with me and I can’t redeem for now
Hello Magnus, Google Play gift card issues is yet to be resolved.
We are patiently waiting and hoping this would be resolved as soon as possible.
After I get to redeem my information card on google play store I do I get my money off the app or it will still be on the card
Your money still remains in the card, hence you can exchange or sell it for Cash here on our platform.
You can quickly trade your card via our website (https://giftcardstonaira.com/) or using our mobile app.
I was trying to redeem the card on my android phone via play store app and play store says I can’t redeem the card, that the card can only be redeemed in the USA. And they said terms and conditions applied and I should click more.
Hi Emmanuel, sorry about that!
Currently, USA Google Play gift cards are not redeemable and doesn’t function yet.
However, you can trade and redeem all other countries Google play cards on our platform.
Please I have some American Google cards, but I have been following this platform and I understand that Google has some issues redeeming their cards for now. Can I still trade the cards here and get paid through your platform ?
Hi Innocent, welcome to our platform.
Currently, American (USA) Google cards is not working, issue is yet to be resolved by Google.
You can trade other country Google Play cards as well as all other type of gift cards and get paid instantly.
I have 280 pounds of google card but it’s writing need more infor to redeem , I’ve already sent message to the support team but it’s the the same and I need some cash what can I do admin to trade this card
Hi Adysmart, sorry about this.
Redeeming and trading of USA Google play gift cards is on-hold now.
You can trade/sell your UK (pounds) Google Play card on our platform here (https://giftcardstonaira.com/) and get instant cash payment.
Is it true that Google cards works, but It won’t be traded for money anymore ?
Hi Innocent, Yes! American (USA) Google cards is currently not working.
And also you can’t trade, sell or exchange it for money at the moment.
Is there any hope that USA google Cards will work as normal again ?
Hi Innocent; This we can’t tell for now as the issue is yet to be fixed by Google.
We are hopeful that the card issue will be resolved soon and the USA Google Play cards will start working again.
However, we will provide an update across our platform channels once the card starts working, download our app and keep in touch with this platform.
Good Morning, Sir.. I got a notification few minutes ago that USA Google Play Card is Available or Tradable. Is it true ?
Hi Innocent, Yes! Trading of USA Google Play Gift Card is now Available.
USA Google Play Gift Card is working now, we are now buying it. However, you must include a clear fresh receipt image of the card.
Head over or Download our Mobile App Now, upload your fresh receipt and start trading. Enjoy!
My Google play card won’t get activated via play store can I send to you and help me activate it and credit when you then redeem it I have 200$ 100$ USA and $100 Canada, okay boss.
Hi Emmanuel, we only buy the Google Play Gift cards with the clear receipt provided.
Kindly visit our website (https://giftcardstonaira.com) or download our app to trade your cards.
Hello I can’t find where to upload the USA google play card I only saw other currency how do I go about it
Hi Mikolo, sorry about this.
Trading of USA Google Play cards is still on-hold for now.
I got a notification that USA google play iwill be available in 24hours how true is this or your app dey lie for us ni cos I don’t understand
Hi Mikolo, Yes! Trading of USA Google Play Gift Card is now Available.
However, you must provide a clear fresh receipt image of the card.
Get to upload your fresh card receipt and start trading. Enjoy!
I have$80 worth says need more information I’m in Australia very frustrating
Hi Renee, sorry about that.
You can trade and exchange your $80 gift card here on our platform and get paid in Naira or Cedis.
I have 50€ google play card and said I need more info to redeem the card why???
Hello Olaniyan, you can trade your 50€ google play card on our website or mobile app and get instant cash payment.
My 200$ Google play card said we need more info to redeem this card and what can I do please advice
Hi Deji, you can exchange your Google Play card here on our platform and get instant cash payment.
I have 100£ google information card I want to trade
Hi Dammy, You can trade your 100£ google play card here on our Platform and get paid instantly.
Hi Admin, Is Google play USA cards safe to buy now? Or are we still going to encounter that error?
Hello Jude,
Yes, trading of Google Play USA Cards is available now.
We are now buying USA Google Play cards with Fresh receipts for the card.
Hello, I have $600 google play card and is displaying need more information to redeem, any hope?
Hi Olorunwa, yes you redeem/exchange your $600 Google Play card here on Giftcardstonaira.com and get cash payment in Naira or Cedis.
Will I get the error message if I buy USA Google play cards now? Or has it been fixed?
Hello Sam,
The USA Google Play cards error has been partially fixed, however we now buy the US Google cards with fresh receipts not older than 4 days.
I receive an ecode uk google card ,,but having issues in redeeming the card ,,keep telling me I need more info
Hi, kindly try again later.
Also, you can exchange your ecode UK Google card on this platform and get paid.
How long will I get my feedback after filling the form???
You will get a feedback soon, once your request is received and considered.
That redeem code is not working more info problem how can solve this
Hi, keep trying again later following the tips on this guide.
Also, you can now trade your USA Google Play cards on our platform.
Can I still trade a google play card that’s locked? It says the balance is still intact but can’t be redeemed.
Hello Hannah, make sure to trade Google play cards with only Fresh receipts not older than 4 days.
Please I have $200 Google play say need more information
Hi Wisdom, sorry about this, kindly try again.
However, you can trade your card for cash and make sure to provide a fresh receipt for the card.
I have 100 aud Google play card was rejected on your app it says need more information.
Try again later Samson!
I got a Google Play card as a gift but can not redeem it. It says that more info is needed, but I don’t have the receipt and I received it over two months ago. What steps should I take?
Hi Lukas, welcome and sorry about that.
You can trade all your Google Play cards here on our platform and get instant cash payment.
However, we accept Google play cards with the receipts. (Fresh Receipts).
Register here or download our app and trade your Google Play cards and all other Gift cards.
Enjoy!
My google play card is telling me need more information to redeem what’s wrong?
Hi Emily, you can sell/exchange your Google Play Card here on our platform and get paid.
My Google card is information card why
I have brought 4 of the google play cards and it says need more information on them
When will this issue be fixed saying that needs more information
Hi Rachael, welcome and sorry about this issue. Google is yet to fix this permanently.
However, you can sell your Google play cards on our platform here and get paid in Cash or Cedis.
Visit our website or download our Mobile App, upload your card with the fresh receipt and start trading.
My Google play cards keeps telling me more information needed
Hi Joseph, sorry about that. You can try again later!
Also, you can exchange your cards on our platform and get cash payment instantly.
My Google play card says need more info to redeem
Hi Emmanuel,
If you have the FRESH Receipt of the card, you can exchange it for Cash here on our platform.
How to redeem more information I have everything
Can I send my google play to you $100 and you’ll do it for me
Hi there,
We only exchange gift cards for cash on our platform.
You can follow the steps in this guide carefully to get it resolved.
Please I have Google play 15€ two they have more information Please help me to redeem it
I have a 10 doller gift card and it said we need more info to redeem can you please help
Is Google play card from Italy working now
I’ve followed the above guidelines and forms. How long will it take to fix this issue.
Soon!
Am having a problem on Google card saying information card
I have Google play worth of 100 but need more information to get it redeemed
Has anyone ever been successful getting their gift card redeemed? I also got the error for 2 different gift cards saying more information is needed. I submitted all required information. And received an email saying “no eligible for appeal” when I context customer support they tell me to submit all the documents again for both cards. How many times do I do this? Do they have any intention of redeeming my cards? Seems like Google is scamming all of us right now. Just wondering if anyone has actually gotten their gift card redeemed if following the steps.
Hello Marissa, sorry for the error and inconveniences!
Yes, Google play gift cards has long been having issues while trying to redeem.
However, if your gift cards are still fresh with the receipts still available, you can easily redeem and exchange them for Cash here on our platform.
Hello my $200 card is showing we need more information to get it redeemed.. is there a way I can sell it off ?
Hi Blackie, welcome!
Yes, you can sell your $200 card directly here on our platform and get instant Cash payment.
Quickly download our app here, create your account and login then you can trade your gift card easily.
How does the process take once you send the info and details.
Hi Drayson, after sending your details, you’ll wait as to get a feedback from them.
Kindly follow the process carefully on this page to submit your details. Thank you!
Hello admin, already followed the steps and what’s next sir, that $50 I really need it pls.
Hi Sammy, kindly wait for few hours as you’ll get a feedback from Google soon.
However, if you need Cash, you can easily exchange your card with us and get instant payment in Cash.
My card is saying more information needed.
Hi Pizzu, follow the guide on this page to redeem your gift card.
Yea this did not work for me I filed out the forms 12 times every time I get gift card isn’t eligible for appeal and I talked to target where I bought the Google play gift card from the target app it is loaded and activated but I can not redeem it I get needs more info fill of form and get gift card isn’t eligible for appeal worst part I bought it on Christmas night and google robbed me for $200 because they are blocking me from redeeming my own money on Google play gift card I’ve talked to people and no help very frustrated and nothing target can do because they already paid google play.
Hello Dawn, so sorry about this!
Yes, Redeeming Google Play gift card via the above guide is the best thing for you. If you’re yet to get a response from Google after filling the form, I will suggest you wait and give it time. You’ll surely get a feedback.
However, if you wish to sell your gift card for cash, you can go ahead and do so instantly here on our platform. Thank you!
After they reviewed the report or case that I emailed them with the form. I hope it’s real and not spamming!!! Will I go ahead and redeem it again or it will be automatically added to the gmail I used to create the request/ticket complained!!
Hi BOJ, welcome!
Yes after the review from Google, you’ll get a feedback on what to do and how you can redeem your card.
mine was a gift and i dont know ware she got it from what do i do
Hi Johnathan, you can follow the steps on our guide here to redeem your gift card.
Hi there, I got google gift card I redeem it it says need more information I send them details pictures of receipt and they says we can’t help you with redeeming this gift card. This is not technical issue you won’t be able to redeem this card even if technical issue is fixed. Google is trying to scam us by saying it is a technical issue. Google thinks it’s easy for us to make this many, Wasted 100$ AU. I’ve gone to the place where I bought it with the receipt and gift card but the receipt says google play gift card is being active and it’s unrefundable. Such a scam for millions of people. Google we will never forget that. Why is the app just for Nigeria and ghana?
Hello Shahid, welcome and thanks for your comment. So yeah, Google has some issues with their gift cards and hence redeeming has been difficult sometimes.
However, we encourage and recommend exchanging your gift cards for Cash here on our platform and get Naira/Cedis. You can easily do that following the above guide and you’ll be glad you did.
Yes, for now we offer gift card exchanges/payments in Africa (Nigeria and Ghana) only.
So you buy google cards with more information error?
Hi Ben, Yes you can sell your Google cards right here on our platform.
My 100 dollar google play card is saying need more information
$100 info card please how can i fixed it
Hi Emmanuel, you can fix this by following the steps and guide above.
Also, you can exchange or sell your $100 card here on our platform and get paid in Cash.
How to sell play cards here in this website please reply I am also having same problem with 25$ play card as others above
Hello Sagar,
You can quickly sell your Google play cards here on our platform by signing up on our website or downloading our mobile app which is faster.
I bought a Google play card now, I want to redeem it, but it’s telling me that I need more information to redeem this card. WHY?
Hello Ilesanmi, sorry about that.
Kindly follow the above guide in this article to contact Google and submit your card details then you’ll get a feedback.
Hence, you can redeem and exchange the card for Cash here on our platform and get paid instantly. Thank you!
Hello do I sell my card to you people I need your WhatsApp number or something I have 2 $25 goggle card saying I need more information, I’m tired of this shit.
Hi Teresa, Yes you can sell your Google cards here on our platform for Instant Cash.
Quickly visit our website or download our mobile app to start selling your card immediately.
Hi, my $100 gift card is showing that I need more information, what can I do??
Kindly follow the instructions in the guide above.
I tried trading my google gift card on your app but it was rejected
Hi, kindly check if your Google card does not have the need more info error.
Then you can try trading again on the app. Thank You!
The google have the need of more information error and I don’t know what to do now.
Hi, Sorry for that.
You can quickly contact Google by following the link in the guide above.
My google play gift card is saying need more info to redeem the card. Please help me with this issue!
Hi Johnson,
Kindly follow the steps in the guide above to solve this issue.
Do you guys accept crypto as payment method.?
And I’ve been trading giftcards on BuySellVouchers.com and I’ve been looking for a marketplace with lower fees
What is your discount on bulk purchases when I purchase from Giftcardstonaira app?
Hi Danny, we don’t accept or use crypto as payment method.
Also, we accept bulk gift cards if you want to sell or trade in bulk.
You can quickly sell your bulk gift cards at the highest rates directly on our app.
Has it ever worked before lately?
Yeah sure.
You can try!
I have Google card of $200 say need more information please what can I do
Hi Emmanuel, kindly follow the steps and instructions on the guide above to resolve this.
Yes I already did that.
Even I downloaded your app and the issue isn’t fixed
Hi Emmanuel, sorry about that.
You can try again later, hopefully it get’s fixed soon!
I have been having this issue with my gift card saying we need more information to redeem your gift card…who can help me redeem my google play card?
My google card keep asking me for more info of the card, why is that happening?
Hi Victor, sorry about that.
You can follow the above guide to contact Google and it’ll be resolved soon.
So I filled out the form did every step on said on the website page which I appreciate because I was having a hard time and this made it easier, the real question is how long am I supposed to wait exactly, will this take shorter than 3 days?
Hi, kindly wait for some time and you’ll surely get a feedback from Google soon. Thank you!
Please I don’t have the picture of my card but I have the code,, but I’d not going through why?
Hi Tony, if it’s a physical card the picture will be required. Thank you!
I submitted a case it’s now a day plus and yet nothing is done all i see is in progress how many days will it take to resolve this?
Please I need your help I have $50 usa google card showing more information and Australia card 200$ showing more information, how can you help me out?
Hello how can I redeem my 25$ google play card showing more information to redeem the card how can I help it out?
USA country is not available for Google play card on Giftscardtonaira.
Hi Joshua
The USA Google Play card is on-hold because of the error issue yet to be fixed by Google.
Immediately this issue is resolved, we’ll resume trading of the Google Play gift cards. Thank you!
How’s the Google play card now hope the issue have resolved??
Yes, kindly check again now.
My Google play card isn’t working.
My Google play card is telling me we need more information.
Hi, quickly follow the steps on the above guide and you’ll fix it.
My two pieces of 200€ Google play gift card is having this same issue of information card.
Hi Wisdom, kindly follow the process on the guide above to fix that.